Customer Service

*For FLAT RATE AND SAVER SHIPPING offers refer to chart below*

We accept orders online, US Mail and Phone. Methods of Payment include American Express, Visa, Mastercard and Check. All packages are ship via FedEx, FedEx SmartPost or Priority Mail. We provide Estimated Ship By and Delivery dates for all orders. Whether you are buying tea, winemaking supply or our brewing supply products, you can count on our quality products time after time to make great beer, wine and tea.(Open for Order Pick-up and Walk-in sales)

BUSINESS (HOLIDAY) HOURS

CENTRAL TIME ZONE

Monday-Friday: 10:00 am to 4:00 pm
Saturday: 10 am to 2 pm
LOCAL RESIDENT: We are open for Order Pick-up and Walk-in sales


Address and Tel:

Barkingside Co.
6442 Lyndale Avenue South
Minneapolis, MN 55423

Wireless Tel: 612 702 5185



We are at Corner of Lyndale Ave S & W 65th Street; Sharing same parking lot as City Hall Liquor Store. Click Here: for directions to our store location.

NOTE: All our products and prices listed on our website are always current.

Our website provides you with 'round the clock access to our company. From here you can place an order or review our products and services all from the convenience of your home. We are constantly making the on-line ordering process as easy as possible. If you have been to other similar product websites and try to find a product, you know how difficult it is and you know what we are talking about. We make it easy for our customers to buy from our website. Life doesn't have to be complicated. To get started, simply select your desired destination!

Ordering or Contacting by US Mail, Phone or Email

Email Address: If you are using free email address with your order; please make sure you check your email daily, if we contact you and we are unable to get a reply, your order may be delayed.

We realize many of our customers drive some distance to our store in Minneapolis. To better assist you, please call us to check on availability of items you are interested in. Or, you may phone or order on-line items ahead of time so that they are ready for you when you arrive. If we are unable to answer the phone right away when you call during business hours, we are either with a customer or away from our desk processing mail-orders. Please leave a short CLEAR message, name, and phone number - we will contact you. To order by phone, please have your name, address, phone number, credit card, item numbers, descriptions and quantity ready when you call. You may also mail in your order to us. We suggest you retain a copy of the order list/order form for your reference when your order arrives. We provide an itemized Order/Invoice for every order. US Mail Order: To avoid delay in shipping your order, please include a phone number in the event we have to contact you regarding your order. We recommend ordering by phone if you use check for payment.

CONTACT US: Due to the amount of emails we receive each day, we recommend you contact us through the form provided on our website. We do not share, sell or spam our customer's email address or any other customer information. All customer information is kept confidential and used only to expedite order processing. Visit our website for current product and pricing information. Remember to bookmark our website on your website favorites list for your shopping convenience: www.barkingside.com.

Methods of Payment

We accept ONLY CONSUMER credit cards: American Express, Visa and Mastercard. CARDS NOT ACCEPTED BY BARKINGSIDE AT THIS TIME INCLUDE DISCOVER and BUSINESS/CORPORATE CREDIT CARDS ISSUED BY AE/VISA/MC,ETC (additional fees may apply for corporate or business credit card users). If you are an institution or business entity please refer to below for Educational and Commercial order information.

Personal and Business Check and Money Orders are welcome. For orders paid by check, please include bank telephone number on your check before mailing the order.

REFUNDS - All credit card order's refund including Savings in Shipping Charge, applicable Minnesota Food Sales Tax and Change Back if any are by check only.

Please note the following as you await your order: We will not charge your credit card until your items are shipped. For pick-up orders, your credit card will be charged the day we call you that your order is ready for pick-up. A note for our regular customer; you can plan your order by ordering items for pick-up or shipping at a specific future date (such as a month in advance), just note at checkout in the SPECIAL INSTRUCTIONS that you want your order shipped on a specific date. This service works great with wine kits, etc. during the holiday season.

Minimum Order Requirement: We accept cash and check and there is a $10.00 minimum purchase (excluding shipping charge) with payment by credit card. When ordering by mail, please send payment/order to the address listed above.

ssl encryption: Our online shopping is safe and is secured by ssl encryption. When you click on our Checkout button at the end of shopping you will be on our secure environment. Any information you send to us will be in a secured or encrypted format. You will see a padlock, our secure site seal, at the top of your browser after you click Checkout. Our shopping cart system is secured by ssl encryption, and verified by www.authorize.net.

For Educational and Commercial orders, please use check for payment. For large orders please check to make sure you have sufficient funds in your checking account before mailing it to us. Very often we process check payments the same day so your order processing can begin. We do not accept credit cards for educational or commercial orders. Initiate your commercial or educational order by submitting your order online with a credit card and we will contact you with check payment information. Your credit card information will automatically void thereafter. When ordering products for your classes (or business) don't forget to order them early so that they arrive in time. Ordering at least 2-4 weeks before your class begins is recommended. This will allow ample time for you to plan and prepare for your class! Additionally, it is strongly recommended to order a small quantity of an item as a sample to examine if it is what you are looking for in your class or business before ordering a large quantity as we do not accept returns unless it is a result of our error. A surcharge (to cover a portion of the freight to our store), in addition to item cost, may apply. Such items that may incur a surcharge includes grains, glass carboys, bottles and/or bulky products. These products usually encounter higher freight cost. Total cost for your order will be presented to you for review and payment before order processing occurs. There will be a 25% restocking fee if you cancel an order after 3 days from order submission. We learn from our importer/supplier that some bottle inventories do fluctuate day by day. Just in case it happens, we will order as many quantity you had submitted to us. Customer is expected to pick-up any quantity of bottles available up to the quantity ordered at time of pick-up. These ordering and payment information apply to educational and commercial orders only. We recommend you plan your order accordingly and allow ample time for class preparation or business presentation as we want our customers to be happy with their purchase. Have fun!

Shipping Charge for All Product